FAQ

Here, you can read the questions that Dragon1 users frequently ask. For more questions and answers visit the Question Pages or the Help Pages.

Get Started with Dragon1

• The data I enter in text fields is NOT stored!

  • On the web, it is common practice to press TAB after filling in a word or number in a text field. Also, press the SAVE button, if available, at the bottom of the form. And you may NEVER touch the browser's back button. If you work like this, never any data will get lost.

• Login Issues with Dragon1

  • Some people forget to fill in the captcha. Just add the numbers of the dice.

• Creating a new project in Dragon1

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• Downloading and Installing Dragon1

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• Updating Dragon1 with New Version

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General FAQ Topics

• Do you have a Technical online support ?

  • A. YES, users can contact us anytime via email, skype/lync, or phone for technical online support (compliant with the purchased service level). The Bronze service level is free.

• Do you have Version updates?

  • A. YES, at least four times yearly, we have a major update and a hotfix within a day if necessary. We always notify our users when an update is coming up. We make sure all updates are downward compatible with the data.

• Do you have a user training ?

  • A. YES, we do provide online /elearning tool training and Class Based tool Training on your location (under certain conditions).

• What is the total cost of ownership ?

  • A. The license cost per user for the professional edition is 2990 USD per year (including bronze service level). We do not have any extra acquisition or operating costs for users. We do have quantity discounts (5 users, ten users, etc…)
    

• Which framework does the tool support ?

  • A. We support all major frameworks like TOGAF and ArchiMate. We also have users using BIAN, DODAF, and MODAF. Dragon1 enables users to define their metamodel (framework/method).

• Can open the model be used by multiple users at the same time?

  • A. YES, Dragon1 is built to support collaborative working on data, models, views, visualizations, and all other types of content. So, with many users in many locations, you can work on the same model. Dragon1 ensures that the database is always consistent (with referential integrity).

• Does Dragon1 automatically generate reports?

  • A. YES, users can define and edit report templates and generate a report using the template, and there are some default reports available on Dragon1 (like the process-application dependency report).

• Does the Dragon1 tool have the opportunity to grow ?

  • A.YES, as a user, you can upgrade to a more advanced edition of Dragon1, and you can increase the number of user licenses (from 1 to 100+) or number of locations you use on Dragon1 without having to re-enter data or having to move to another Dragon1 account or database.

• How many ways to visualize model data does the Dragon1 tool provide?

  • A. On Dragon1, you can visualize model data in various ways: 1) by drawing a model with data from scratch in the visual designer, 2) by entering data and building it up via the repository (defining relationships), and 3) by editing a reference model and 4) by import data and generating it via a template.

• Does Dragon1 support traceability?

  • A. YES, you can, for instance, click on an item in a model, and then the path to other items is shown via colors and highlights. Also, you can create reports with paths.

• Is Dragon1 adjustable and customizable?

  • A. YES, the tool can be personalized to users or the organization's look, feel, and options in many ways. Every access to functionality and data is with Role Based Access Control (RBAC), and users can define their entity classes and upload their symbols and shapes to use in drawing instead of standard shapes. And there are many more options and switches to set up the tool exactly how you want it.

• Does Dragon1 have a standards-based integrated architecture repository?

  • YES, we make use of standards like TOGAF and ArchiMate for our repository structure. Users can structure their Architecture Repository to comply with TOGAF and ArchiMate but also choose their structure. Or define a structure for all other users in the account.

• Does Dragon1 have an integrated solution for parallel development and configuration management?

  • A. YES, Individuals and teams can work in parallel on Dragon1. They can define and try different versions (branche out) of the same models. Some users use Dragon1 as a CMDB / configuration management tool as part of their IT Service Management (ITIL, BSL, ASL).

• Removing Recent Models from the Start Page

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• Opening Read-Only Files in Dragon1

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• Restored .dragon1 file from backup can not be opened

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• Generating Documentation in Dragon1

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• Linking files with UNC addresses Dragon1

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• Error messages at the top of the page

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• Pressing F5 causes second insert of item

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Diagrams FAQ

• Adding Connections in Diagrams

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• Suppress diagram borders for documentation

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• Copy a diagram or diagram element

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• Hyperlinking from one diagram to another

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• Linking an Element's Note to an External Note

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• Setting the Run State of an Element

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Edition Differences

• Differences between Dragon1 PRO, BUSINESS and ENTERPRISE edition

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User License Management

• Floating Licenses (shared keys)

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Business Modeling with Dragon1

• Business Modeling Shapes

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Renewing your Dragon1 maintenance/support subscription

• My subscription has expired - how do I renew my Dragon1 user license?

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Requirements FAQ

• Importing Requirements from Excel

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• Upgrading Dragon1 to a more feature-rich edition

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• How do I upgrade Dragon1 to a higher edition? (Eg. Desktop to Corporate edition)

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• Updating to the latest release of Dragon1

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• How do I update Dragon1 to the latest release?

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Database Issues

• Project Size of Dragon1 files

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• Unrecognized Database Format

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• Corrupted .dragon1 file

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• Supported Database Repository Types

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Importing and Exporting

• Importing and Exporting from different sources

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• Import Code Options are Grayed out! Why?

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Automation with Dragon1

• Accessing the Alias of an Attribute

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• IP-2-IP integration

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Replication Issues

• Replication in Dragon1

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• Removing Replication

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• Upgrading Replicas

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Screen Sizes

• What are the screen sizes for the best usability of Dragon1?

  • A - 1920 x 1080 for desktop - 1280 x 1024 for laptop - 1440 x 900 is for Mac Book - 1024 x 768 for iPad

Technical Questions

• What should I do when the browser says: Page does not respond! Wait or Kill?

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If you cannot find your questions and answers on this page, please get in touch with us via info@dragon1.com or call +31 (0)317 42 08 42. We'll try to answer your question as quickly as possible.