IT Management

Design IT Governance, Risk, and Compliance and Manage your IT Resources.

Let us first share a recent client success to give you some idea of what you can do with Dragon1 in IT Management (change and operations).

An Insurance company approached us because they required an IT Management tool to create a new governance model and redesign their services consistently, based on the COBIT Reference Model and some IT GRC Models. They needed to manage their IT resources with a CMDB Tool. They also wanted to communicate their new IT Governance, Risk, and Compliance Model to all employees and suppliers, using interactive visualizations with clickable/mouseover popups to provide background information on the new IT Governance model.

We provided them with Dragon1 to be used as an IT Management Tool and CMDB Tool, which addressed their issue of redesigning IT services, IT products, and IT processes integrally and fundamentally, and they could design their cloud computing enterprise architecture fundamentally.

Also, they could communicate their new IT concepts interactively and clickable to stakeholders. This gave them much more control over sending the message to the stakeholders and gaining their support than otherwise.

Dragon1 as IT Management Tool

Dragon1 can be used perfectly as an IT Management Tool by IT Managers, IT workers, Process Designers, Business Analysts, Managers, CxOs, Directors, Advisors, and Consultants. For all of these roles, a Digital workplace is in place for creating new IT Management and IT Governance processes and doing IT Management.

Learn, Design, Communicate, and Manage IT management processes, IT Management Concepts, and IT Governance, Risk, and Compliance visually with COBIT.

If you are interested in using Dragon1 IT Management Tool, read on and learn the products you can create and things you can do on the platform for IT Management.

Dragon1 as IT Management / CMDB Tool

Introduction of IT Management as Solution

First, let us discuss: what is IT Management? IT management is a field of work that provides optimal information technology resources, processes, and services for a company that needs to execute its business strategy. IT Management supports the company's business with the right information systems, data, hardware, software, applications, networks, social media facilities, and data centers. IT Management also deals with the staff hired to maintain the IT resources.

IT Management is an area that uses the concepts of IT Governance, IT Risk, and IT Compliance to fundamentally redesign IT Management to support the business strategy as best as they can with IT resources.

Dragon1 enterprise collaboration platform (ECM) is fit for use for IT Management operations and redesign of IT Management. Especially because Dragon1 provides tools that together form the perfect IT Management Tool.

Any IT Governance, IT Risk, and IT Compliance concept or process can be modeled, visualized, designed, analyzed, monitored, and managed. You can model with ArchiMate, UML, IT Governance, Cobit, or any other method or language you choose.

Common Issues in IT Management

Common issues in IT Management are:

LEARN: Too few people organizations have the right knowledge on IT Governance, IT Risk, and IT Compliance
CREATE: Too few people organizations have the right tools for IT Governance, IT Risk, and IT Compliance
SHARE: IT Governance, IT Risk, and IT Compliance are not documented, communicated, and shared well enough throughout the organization. People don't know what is expected from them or don't know how IT Governance, IT Risk, and IT Compliance should or do take place
CONTROL: IT Governance, IT Risk, and IT Compliance are not managed or governed well enough

Using Dragon1 makes you deal with all these issues.

IT Asset Management

Managing your IT Assets is significant. That is why Dragon1 as a solution is perfectly fit to use for IT Asset Management.

You can keep track of the various stages of your IT assets' lifecycle. You can report how well they are used and what the impact is of changes in your IT Landscape.

Dragon1 supports gathering detailed hardware and software inventory information and enables you to use it for making decisions about hardware and software purchases and redistribution.

To find out how that works, request a demo.

Below is a visualization showing a generic life cycle that every IT asset goes through. It is this life cycle you can manage for IT assets.

IT4IT

A new standard from the Open Group has found its way to many organizations, public and private. The standard is called IT4IT, and it is about managing and controlling risks.

The IT4IT vision is a vendor-neutral Reference Architecture for managing the business of IT.

Dragon1 supports working with IT 4 IT. This will improve your plan to build, deliver, and run your IT.

For more information about IT4IT and about using Dragon1 for IT-4-IT, please contact us via mail or phone.

IT Landscape Diagram / IT Architecture Visualizations

On Dragon1, you can design your IT Environment, IT Architecture, and IT Management. You can do it very visually by creating an IT landscape diagram, an IT architecture blueprint visualization, and an IT Roadmap.

IT Application Portfolio Management

On the platform, it is easy to manage your IT Application portfolio, meaning you can administer, store, model, visualize, and thus manage the various IT resources that are part of your IT infrastructure.

You will have a manageable and consistent overview of your IT Resources and IT Architecture in no time.